PSH & Housing Navigation Case Manager
Family Assistance Ministries Family Assistance Ministries San Clemente, CA San Clemente, CA Full-time Full-time $24 - $27 an hour $24 - $27 an hour 4 days ago 4 days ago 4 days ago Position Title:
PSH & Housing Navigation Case Manager Reports to:
Housing Services Manager FLSA Status:
Non-Exempt Work Schedule:
M-F, 8:
30am to 5:
00pm Position
Summary:
Work with clients in Permanent Supportive Housing (PSH) in establishing a relationship of trust and cooperation.
Create action plans to assist PSH clients in achieving quality of life goals they have established.
In addition, assist unhoused clients in determining their housing goals and action plans needed to achieve those goals.
Essential Functions/Responsibilities Implement Housing First strategies in all phases of client interaction; Provide intake, annual assessments, and coordinate service planning for PSH clients; Maintain caseload of 10 PSH clients on an ongoing basis; Refer clients to a variety of community resources and public benefits as needed; follow up with clients and agencies as appropriate to document the use and/or success of referral; Offer/coordinate quality life skills training with PSH residents, as needed, to help develop and reinforce awareness of safe, healthy living and best housekeeping practices; Assist PSH clients to create their Housing Stabilization plan which documents their updated life goals.
Assist them in determining the steps needed to achieve their life goals; Provide crisis intervention and/or client advocacy as needed.
Maintain a caseload of 10 unhoused clients on an ongoing basis; Assist these clients in determining their housing goals and the steps needed to achieve those goals; Provide unhoused clients with appropriate websites, referrals to landlords, and all other tools, including from internal resources they can utilize in their housing search; Accompany clients to look at appropriate housing opportunities on an as needed basis; Maintain case management files and required documentation, in Apricot, CalOptima Connect, as well as HMIS along with paper files, for all assigned clients, within the agency benchmark of 72 hours after meeting with the client.
Education and/or Experience Required Bachelor's degree or equivalent education, work experience, and/or relevant training.
Bilingual in English/Spanish preferred.
Case management experience including working with unhoused individuals, families and/or persons with history of trauma preferred.
Skills and Abilities Works well with diverse client populations and treats people with dignity, respect, compassion and integrity at all times.
Must be organized, detail-oriented, and able to work efficiently in a fast-paced environment.
Communicates clearly and professionally via phone, voicemail, and e-mail systems with clients, volunteers, vendors, and employees.
Ability to manage and demonstrate flexibility in determining priorities and workflow.
Must be proficient in Microsoft Office (Outlook, Word, and Excel.
) Familiarity with client database software including HMIS, CalOptima Connect and Apricot preferred.
Strong organization, problem solving and analytical skills.
Ability to work well under stress, with interruptions and deadlines.
Ability to manage multiple concurrent projects and follow complex instructions.
Ability to process verbal information and input this information into databases.
Competencies Customer Service - Manage difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.
Teamwork - Understands that FAM's success is what matters.
If FAM is successful, we can support our clients' needs.
Individual performance is important, but the team's success is paramount.
Therefore, each person at FAM is expected to help others succeed.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.
Job Type:
Full-time Pay:
$24.
00 - $27.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
San Clemente, CA 92673:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Case management:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
PSH & Housing Navigation Case Manager Reports to:
Housing Services Manager FLSA Status:
Non-Exempt Work Schedule:
M-F, 8:
30am to 5:
00pm Position
Summary:
Work with clients in Permanent Supportive Housing (PSH) in establishing a relationship of trust and cooperation.
Create action plans to assist PSH clients in achieving quality of life goals they have established.
In addition, assist unhoused clients in determining their housing goals and action plans needed to achieve those goals.
Essential Functions/Responsibilities Implement Housing First strategies in all phases of client interaction; Provide intake, annual assessments, and coordinate service planning for PSH clients; Maintain caseload of 10 PSH clients on an ongoing basis; Refer clients to a variety of community resources and public benefits as needed; follow up with clients and agencies as appropriate to document the use and/or success of referral; Offer/coordinate quality life skills training with PSH residents, as needed, to help develop and reinforce awareness of safe, healthy living and best housekeeping practices; Assist PSH clients to create their Housing Stabilization plan which documents their updated life goals.
Assist them in determining the steps needed to achieve their life goals; Provide crisis intervention and/or client advocacy as needed.
Maintain a caseload of 10 unhoused clients on an ongoing basis; Assist these clients in determining their housing goals and the steps needed to achieve those goals; Provide unhoused clients with appropriate websites, referrals to landlords, and all other tools, including from internal resources they can utilize in their housing search; Accompany clients to look at appropriate housing opportunities on an as needed basis; Maintain case management files and required documentation, in Apricot, CalOptima Connect, as well as HMIS along with paper files, for all assigned clients, within the agency benchmark of 72 hours after meeting with the client.
Education and/or Experience Required Bachelor's degree or equivalent education, work experience, and/or relevant training.
Bilingual in English/Spanish preferred.
Case management experience including working with unhoused individuals, families and/or persons with history of trauma preferred.
Skills and Abilities Works well with diverse client populations and treats people with dignity, respect, compassion and integrity at all times.
Must be organized, detail-oriented, and able to work efficiently in a fast-paced environment.
Communicates clearly and professionally via phone, voicemail, and e-mail systems with clients, volunteers, vendors, and employees.
Ability to manage and demonstrate flexibility in determining priorities and workflow.
Must be proficient in Microsoft Office (Outlook, Word, and Excel.
) Familiarity with client database software including HMIS, CalOptima Connect and Apricot preferred.
Strong organization, problem solving and analytical skills.
Ability to work well under stress, with interruptions and deadlines.
Ability to manage multiple concurrent projects and follow complex instructions.
Ability to process verbal information and input this information into databases.
Competencies Customer Service - Manage difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.
Teamwork - Understands that FAM's success is what matters.
If FAM is successful, we can support our clients' needs.
Individual performance is important, but the team's success is paramount.
Therefore, each person at FAM is expected to help others succeed.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.
Job Type:
Full-time Pay:
$24.
00 - $27.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
San Clemente, CA 92673:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Case management:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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