Front Desk Guest Service Agent

The San Clemente Inn is hiring for a full time front desk clerk. The Front Desk Agent position is critical to our mission:
responsible for making the very first and last impression on our guests. Assist with check-in and check-out of guests, providing information, listening and responding proactively to guest requests / concerns and working with other departments to ensure a smooth and enjoyable stay for all of our guests. Responsible for using PBX (Switchboard), reservations, assist with concierge duties, setting up & breaking down for resort activities, proper cash handling and any and all reporting required as per shift checklist. All clerks are responsible for knowing current rates and occupancy at both properties, and familiarizing themselves with the weekly activity and local events list. The Resort prides itself in the level of personalized service we provide. Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests' needs in a professional manner. Must always follow the rules and regulations set forth in the latest Employee Handbook.
All applicants must have a minimum of 2 years front desk experience. This prerequisite is non negotiable. Bilingual candidates are a plus. Hourly rate depended upon experience. Please contact Mike Brewer to schedule a interview.

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